Nuzzle — Help & Support
Tell us your iPhone model, your iOS version, and what you were doing when the problem happened - it gets you a real answer instead of a follow-up question.
FAQ
How do I log a feed or nappy change?
Use the quick actions on Home or the add button to log nursing, bottle, pump, or nappy changes in a couple of taps.
How do I share with a partner or caregiver?
Tap your baby's avatar on Home and choose Caregiver & Sharing to invite someone. You'll both see the same logs.
How do I edit or delete a log?
Tap any entry to edit it. In a day's log list you can also swipe a row left to delete it.
How do I share logs with my paediatrician?
Open the Insights tab and tap For the doctor. You can also find it in Baby Profile. Choose a date range and the sections to include, then tap Share PDF. Your paediatrician gets one clear report. Want feeds, nappies and activity in a spreadsheet instead? Tap Export logs in Baby Profile to create a CSV.
I paid, but Premium isn't showing
Tap Restore, signed in to the Apple ID that paid. You'll find it at the top of the Unlock Nuzzle Premium screen. You can also open Account, either from the link at the bottom of that screen or from Baby Profile › Account, and tap Restore purchases.
How do I cancel my subscription?
Apple bills your subscription, so you cancel it in Settings › your name › Subscriptions › Nuzzle, at least 24 hours before the period ends. The Lifetime purchase isn't a subscription, so there's nothing to cancel.
Can I get a refund?
Apple takes every payment, so Apple issues every refund. Ask for one at reportaproblem.apple.com. We can't refund you ourselves, but email us and we'll help you make the case.
How do I delete my account?
Open Account, either from the link at the bottom of the Unlock Nuzzle Premium screen or from Baby Profile › Account, then tap Delete account. It's immediate and permanent: your logs are erased from our servers. Babies you share with someone else stay with them.
How do I use Nuzzle on a second device?
Create an account with your email in the app. Your logs sync to that account, so signing in on another device brings everything with it.
What does Premium cost?
Premium is a monthly or yearly auto-renewing subscription. The yearly plan includes a 7-day free trial and converts to a paid year unless you cancel before the trial ends. The exact price in your local currency is always shown in the app before you buy.
Do you sell my data?
No. We do not sell your data and we do not run advertising or behavioural analytics. The details are in our Privacy Policy.
Something is broken
support@nuzzle.mom — A screenshot and the approximate time it happened let us find the matching crash report immediately.